Shipping Policy

Last updated: August 2026

1. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation

Orders placed on weekends or holidays will be processed on the next business day

You will receive a shipping confirmation email with tracking number once your order ships

2. Shipping Methods & Delivery Times

We ship from our US warehouse to ensure fast delivery for our American customers.

Shipping Method Delivery Time Cost
US Standard Shipping 3-7 business days FREE
US Expedited Shipping 2-3 business days $8.99
International Shipping 10-21 business days Calculated at checkout

Delivery times are estimates and not guaranteed. Actual delivery time depends on the shipping carrier and destination.

3. Free Shipping

We offer FREE standard shipping on all orders within the United States. No minimum purchase required.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your package through the carrier's website. If you have not received tracking information within 3 business days of your order, please contact us at knlhobby@outlook.com.

5. Shipping Destinations

We currently ship to:

United States (all 50 states)

United Kingdom

Australia

European Union countries

If your country is not listed, please contact us and we will try to arrange shipping for you.

6. Customs, Duties & Taxes

For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. We are not responsible for delays caused by customs processing.

7. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please allow 3 additional days before contacting us

If your package is lost in transit, we will work with the carrier to locate it or send a replacement

Claims for lost packages must be made within 30 days of the shipping date

8. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to change your shipping address, contact us immediately at knlhobby@outlook.com before the order ships.

9. Contact Us

Questions about shipping? Contact us:

Email: knlhobby@outlook.com

Phone: +86-13302388265