Frequently Asked Questions
Product Questions
Q: Is this a real gun or a toy?
A: Neither. Our M1911 model keychain is a 1/3 scale collectible metal model designed for adults ages 14 and up. It is a non-firing replica — it cannot shoot, fire, or be modified to do so. It is designed for display, collection, and as a fidget accessory.
Q: Does the bullet actually eject?
A: Yes! The model features a functional bullet ejection mechanism. It comes with 5 model bullets that can be loaded and ejected manually. This is a hands-on interactive feature, not automatic.
Q: What material is it made of?
A: The main body is zinc alloy for a realistic weight and feel. Some internal components are made of durable nylon plastic. Total weight is approximately 130g.
Q: What scale is the model?
A: It is a 1/3 scale replica of the Colt M1911 pistol.
Q: What's included in the package?
A: Each purchase includes: 1 × M1911 model keychain, 5 × model bullets, and 1 × collectible storage suitcase.
Q: Is it suitable for children?
A: No. This product is designed for ages 14 and up. It contains small parts and is not a children's toy.
Order & Shipping Questions
Q: How long does shipping take?
A: For US orders, standard shipping takes 3-7 business days. We ship from our US warehouse. International shipping takes 10-21 business days depending on the destination.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the United States. No minimum purchase required.
Q: Will I get a tracking number?
A: Yes. You will receive a shipping confirmation email with a tracking number once your order ships, usually within 1-2 business days of placing your order.
Q: Do you ship internationally?
A: Yes, we ship to the US, UK, Australia, and EU countries. Shipping costs are calculated at checkout based on your destination.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in original condition with all packaging and accessories. See our Return & Refund Policy for details.
Q: How do I get a refund?
A: Once we receive and inspect your returned item, refunds are processed to the original payment method within 5-7 business days.
Q: What if my product arrives damaged?
A: Contact us immediately at knlhobby@outlook.com within 7 days of delivery. We will arrange a free replacement or full refund.
Other Questions
Q: Can I modify the model to make it fire?
A: No. The model is designed as a non-firing collectible. Modifying it is dangerous and voids all warranties and return rights.
Q: Do you offer wholesale pricing?
A: Yes! Email us at knlhobby@outlook.com with "Wholesale Inquiry" in the subject line for bulk pricing.
Q: How do I contact customer service?
A: Email us at knlhobby@outlook.com or call +86-13302388265. We respond within 24 hours, Monday through Friday.